| Delivery Policy |
We Deliver Citywide!
We are happy to deliver to any of the products listed on our website or any of the 2000 wine selections currently available at our store anywhere in the Winnipeg city limits. Please contact us at 204-488-9463 to place your order.
What are the delivery days & hours? Monday through Saturday - 9:30am to 5:00pm. Delivery will take place between 9:30am and 5:00pm on your requested delivery day. Unfortunately, we cannot guarantee an exact delivery time. If you would like a same-day delivery, please contact the store directly at 1-204-488-9463 before 12 noon Central Time.
What if I am not home to receive my delivery? If the delivery person attempts to make a delivery and no one is at home, they will leave a notice in your mailbox indicating when you can pick up your order at KWM’s 1855A Grant Ave. location. We can only attempt delivery one time during the indicated delivery hours. Alcohol is a controlled substance and can never be left unattended; if there is no one of legal age present to accept the order, the product will be returned to KWM for pick-up. Please be aware that KWM has the right to refuse delivery if proof of age is requested and not provided as stated in our Terms and Conditions.
Shipping rates ($ Canadian): Within the City of Winnipeg - $9.75 before applicable taxes.
GUARANTEE All products are guaranteed against defects and may be returned for a full refund or exchange within 10 days of delivery. We regret that Kenaston Wine Market & KWM Online cannot refund shipping charges.
RETURNS, EXCHANGES and REFUNDS All persons placing orders, accepting deliveries or returning wine for exchange or store credit must be 18 years of age or older. The same requirements as to proof of age will also apply at the time of returning wine for exchange or store credit. It is necessary to contact us in advance about returning or exchanging an item and you will need to provide us with a reason for your return. You may contact us via phone, fax, email or Canada Post. Phone: 1-204-488-9463 – Tuesday through Saturday between 9am and 9pm Central Time. Fax: 1-204-487-0834 [ This e-mail address is being protected from spambots. You need JavaScript enabled to view it ] Mail: Kenaston Wine Market, 1855A Grant Ave.; Winnipeg, MB, CANADA, R3N1Z2 Refunds will be processed only with original purchase receipt for the value of the product(s). Product(s) may be returned for a full refund or exchange within 10 days of original delivery date. |

